PRIVACY

Data Protection

Privacy Policy

We are committed to protecting your privacy. This policy describes how we collect, use, and safeguard your personal information.

Last Updated: May 22, 2026

1. Information We Collect

We collect information you provide directly to us when registering an account, placing an order, uploading a prescription, or contacting customer support. This may include:

  • Personal Identification Details: Name, physical mailing address, billing address, phone numbers, and email address.
  • Medical Information: Uploaded prescription images, physician details, patient names, and associated medications.
  • Payment Information: Transaction history and billing references (actual payment card details are encrypted and handled directly by our secure payment gateway).

2. How We Use Your Information

We use the information we collect to operate, manage, and improve our services, including:

  • Verifying prescriptions through licensed pharmacists.
  • Processing, packaging, and shipping your orders.
  • Communicating with you regarding order statuses, delivery delays, or prescription clarifications.
  • Complying with legal, health, and pharmaceutical licensing guidelines.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal or health data. We share your information only with trusted third parties as necessary to provide our service:

  • Pharmacists & Medics: Shared strictly to verify prescription authenticity.
  • Logistics Partners: Shipping addresses are shared with our shipping providers to deliver your order.
  • Legal Authorities: When required under applicable pharmaceutical regulations or court orders.

4. Data Security & Storage

We employ rigorous technical and organizational security measures to protect your personal and medical data. All prescription uploads are handled over secure SSL/TLS connections and stored in encrypted storage environments with highly restricted access controls.

5. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections of incorrect information, or request the deletion of your account. Please contact us if you wish to exercise any of these rights.

6. Cookies & Tracking Technologies

Our website uses cookies to maintain shopping cart states, verify user sessions, and track anonymous website analytics. You can configure your browser to disable cookies, but doing so may limit your ability to place orders on our site.

7. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

  • Genozed Formulations
  • 60/3981 Jail Road, Puthiyara P.O., Kozhikode - 673004
  • Phone: 0495-2301993, +91-9447341993
  • Email: privacy@genozed.com